Last Updated: [Insert Date]
Welcome to Haya UK (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or use our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Full name
- Phone number
- Email address
- Home or service location address
- Billing details (if applicable)
1.2 Non-Personal Information
- Browser type and version
- IP address
- Pages visited on our website
- Device information
- Cookies and usage data
1.3 Service-Related Information
- Details about the service you request
- Photos or videos you voluntarily upload for job assessments
- Communication messages between you and our team
2. How We Use Your Information
We use your information to:
- Provide and manage our services
- Process bookings, quotes, and payments
- Communicate regarding service updates or support
- Improve our website and customer experience
- Respond to inquiries and customer service requests
- Maintain safety and prevent fraud
- Send promotional messages (only with your consent)
3. Sharing Your Information
We do not sell your personal information to anyone.
We may share your information only with:
3.1 Service Providers
Trusted partners who help us deliver services, such as:
- Payment processors
- IT/hosting providers
- Field technicians or contractors
3.2 Legal Compliance
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our rights, safety, and property
4. Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance your browsing experience
- Analyze site traffic
- Remember your preferences
You can disable cookies in your browser settings, but some features may not function properly.
5. Data Security
We use appropriate technical and organizational measures to protect your data, including:
- Encrypted data transmission
- Secure servers and firewalls
- Limited staff access
- Regular security updates
While we take strong precautions, no internet-based service is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold
- Request corrections or updates
- Request deletion of your information
- Object to certain types of processing
- Withdraw consent for marketing
- Request a copy of your data (data portability)
To exercise these rights, contact us using the details below.
7. Data Retention
We keep your personal data only as long as necessary to:
- Provide our services
- Meet legal and accounting obligations
- Resolve disputes
After this period, information is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
We advise you to read their privacy policies.
9. Children’s Privacy
Our services are not directed at individuals under 16.
We do not knowingly collect information from children.
If we become aware of such data being collected, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.