Terms & Conditions

Welcome to HAYA UK. By accessing or using our website, booking our services, or interacting with our platform in any way, you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree, please do not use our services.

1. Definitions

  • “Company”, “We”, “Us”, “Our” refers to HAYA UK.

  • “Client”, “You”, “Your” refers to any user, customer, or visitor using our services.

  • “Services” refers to all tasks, labour, and support offered by us, including but not limited to handyman services, moving services, assembly, painting, electrics, plumbing, and all other listed services.

  • “Platform” refers to our website, communication channels, and booking systems.

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate, truthful information

  • Not engage in any unauthorised access, data collection, or harmful activity

  • Use the platform only for lawful purposes

We reserve the right to suspend or block access for misuse.

3. Service Bookings

  • All bookings must be made through our website, phone, or official communication channels.

  • Bookings are subject to availability.

  • We reserve the right to decline or reschedule appointments due to unforeseen circumstances or safety concerns.

3.1 Pricing

  • Prices vary based on service type, materials, labour time, and location.

  • Any additional tasks requested on-site may result in extra charges.

  • Quotes provided online or via phone are estimates, not final invoices.

3.2 Materials

  • If materials are required, clients may supply them OR request us to purchase on their behalf.

  • Material procurement costs are added to the final bill.

4. Payments

  • Payments must be made upon job completion unless otherwise agreed.

  • We accept cash, bank transfer, or approved digital payment methods.

  • Late payments may incur additional charges.

5. Cancellations & Rescheduling

5.1 Client Cancellations

  • Cancellations made 24 hours before the appointment are free of charge.

  • Cancellations made within 24 hours may be subject to a cancellation fee.

5.2 Company Cancellations

We may cancel or reschedule in cases of:

  • Unsafe conditions

  • Weather restrictions

  • Lack of proper access

  • Staff illness

  • Emergency or unexpected events

Clients will be notified as early as possible.

6. Client Responsibilities

Clients must ensure:

  • Safe and accessible work environment

  • Accurate information about the job

  • Pets, valuables, and fragile items are secured

  • Necessary permissions are obtained (e.g., landlord approval)

  • Parking arrangements where required

If unsafe or unsuitable conditions exist, our team may refuse service.

7. Liability & Limitations

We are not liable for:

  • Pre-existing damage

  • Issues caused by faulty materials supplied by the client

  • Indirect or consequential losses

  • Damages resulting from improper use after service completion

7.1 Insurance

We take reasonable precautions during all tasks. However, liability is limited to the maximum extent permitted by UK law.

8. Warranty on Work

  • We offer a 7-day workmanship warranty depending on the type of service.

  • Warranty does not cover misuse, wear & tear, or damage caused after the job.

9. Third-Party Services

If we recommend or connect clients to third-party providers:

  • We are not responsible for their performance or actions

  • Any agreements with third parties are separate from HAYA UK

10. Intellectual Property

All website content, images, texts, graphics, designs, and branding are owned by HAYA UK and protected under copyright law.
You may not copy, modify, distribute, or reuse without written permission.

11. Privacy Policy

Our privacy practices are outlined separately in our Privacy Policy, which forms part of these Terms.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.
Any disputes will be resolved in UK courts.

13. Changes to Terms

We may update these Terms & Conditions at any time.
Continued use of our platform indicates acceptance of any changes.

Terms & Conditions